1. About this program

My Computer Guy ("we," "us") is an IT service and support company in Colorado Springs, Colorado. When you opt in, we send you text messages related to the support and services you have requested from us, such as:

• Updates on support tickets you have opened with us
• Appointment scheduling, confirmations, and reminders
• Questions and follow-ups from our technicians about your service request
• Notices when work is complete or when an invoice or quote is ready

Messages are sent from our business number, (719) 413-4972. Only My Computer Guy sends messages under this program. We do not send messages on behalf of any other company.

From time to time, we may also offer existing customers who have opted in the option to receive occasional messages about new services we provide. We will only send those messages to customers who have specifically agreed to receive them, and you can opt out at any time.

2. How you opt in

You consent to receive text messages from us by doing any of the following:

• Entering your mobile number and agreeing to receive text messages when you open a ticket or create an account in our Ticket Portal
• Sending a text message to our business number to request support
• Giving us your mobile number in person, by phone, or in writing and asking us to text you about your service

3. How to cancel (opt out)

You can cancel the SMS service at any time. Just text STOP to (719) 413-4972 [719-41-FIX-PC]. After you send the SMS message STOP to us, we will send you one SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

4. How to get help

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly:

5. Message and data rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies and depends on your support activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. Carriers

Carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission from your wireless carrier and is not guaranteed.

7. Privacy

If you have any questions regarding privacy, please read our Privacy Policy. Your mobile phone number and your consent to receive text messages will not be shared with third parties or affiliates for marketing or promotional purposes.

8. Changes to these terms

We may update these terms from time to time. The current version will always be posted at this page, and continued participation in the program after changes are posted means you accept the updated terms.