Managed IT & Security Services
Beyond Break/Fix
A smarter, safer way to run the technology your business depends on.
Where most businesses start
How IT works for you today
…and repeat, whenever the next thing breaks
What nobody is doing between those calls
Watching for intruders — attackers don't file a ticket when they get in
Patching & updates — the cheapest protection out there can quietly slip
Verifying backups — most people learn theirs failed on restore day
Fixing small warnings — the ones that become Friday-afternoon outages
Break/fix feels responsive. But by definition, it starts after something has already gone wrong.
Why now
The ground shifted under small businesses
Attacks are automated, email is the front door, and insurers now expect real controls — regardless of company size.
of cyberattacks are aimed at small businesses
breaches begin with a phishing email
typical downtime after a ransomware incident
baseline for most cyber insurance — the right stack can even unlock $0-deductible programs
None of this requires being “a target.” It only requires being reachable.
Representative industry figures — current sources available on request.
Two ways to buy IT support
Break/fix vs. managed
You discover the problems
Antivirus + hope
Updates when someone remembers
Backups assumed, never tested
Surprise invoices
Knowledge lives in people's heads
We usually know before you do
Layered security, watched 24/7
Patched on schedule, every device
Backups verified & test-restored
One flat monthly cost
Everything documented, owned by you
Same phone number. A completely different relationship.
The model
What “managed” actually means
Patching, hardening & email filtering — closing doors before anyone tries them
24/7 monitoring of devices, email and Microsoft 365 / Google Workspace identities
Humans + automation isolate threats in minutes — any hour, any day
Tested backups for laptops, servers and your cloud data
Your whole environment mapped, kept current — and owned by you
Your stack at a glance
Eight layers between your business and a bad day
Defense in depth: if one layer misses, the next one catches.
Click any layer to jump to the details.
Device management & monitoring
Remote Monitoring & Management
The foundation: every server, desktop and laptop — known, patched and watched, remotely.
Answers the question
“Why does something always seem broken — and why do updates never happen?”
In plain English
A lightweight agent on every machine — Windows, Mac, Linux, Android — that lets us see device health, apply updates, and fix issues from here before anyone notices.
Patched on schedule — security updates land on every device, every month. It's the cheapest, most effective protection there is.
Health alerts, automatically — failing drives, full disks and crashing apps page us — not you.
Fixed remotely, in minutes — most issues are resolved without a site visit or an interruption to your team.
A living inventory — you always know exactly what you own, how old it is, and what shape it's in.
EDR + ITDR, humans included
Managed Detection & Response
A round-the-clock security team — software plus real human analysts.
Answers the question
“We already have antivirus — isn't that enough?”
In plain English
Watches your computers and your Microsoft 365 / Google Workspace accounts for attacker behavior — and when something is found, isolates it and wakes us up. Not you.
Beyond antivirus — AV blocks known bad files. EDR catches live attacker behavior — the stuff built to slip past AV.
Humans on watch 24/7 — a real security operations center reviews every alert. Including 2 a.m. on a Sunday.
Identity protection (ITDR) — stolen Microsoft 365 or Google sessions, rogue inbox rules and impossible-travel logins get flagged fast.
Automatic isolation — a compromised machine is cut off from the network before ransomware can spread.
A benefit of our security stack
Better protected — and better insured
The 24/7 managed detection & identity protection we deploy unlocks access to a partner cyber-insurance program — built around the defenses already protecting you.
Built around real defenses — coverage designed for organizations running this exact 24/7 detection & response stack — not a generic checklist.
Underwriting made easier — the questionnaire answers itself: managed EDR, identity protection, MFA, a password manager, tested backups. Already true here.
A stronger renewal story — documented, proactive risk management that carriers actually recognize — year after year.
Break/fix can't offer this: your security stack becomes an insurance asset, not just an expense.
Subject to carrier underwriting approval and policy terms.
Inbound defense & training
Advanced Email Security
Guarding the door nine out of ten attacks walk through.
Answers the question
“Our people are careful — isn't that enough?”
In plain English
AI-driven email defense that blocks phishing and payment fraud, claws bad messages back out of inboxes, and trains your team on the ones that get through.
Stops the costly stuff — spoofed senders, fake invoices, gift-card and CEO-impersonation scams.
Removes threats after delivery — one bad email found means it's pulled from every inbox, company-wide.
Your team becomes a sensor — a one-click Report button in the inbox — not a guilt trip after the fact.
Training that sticks — safe phishing simulations with scores you can actually watch improve.
Microsoft 365 · Google Workspace · your domain
Connected isn't configured
Registering a domain and pointing it at Microsoft or Google gets mail flowing. That's all it does — the defaults favor easy setup, not safety.
Anyone can send as you — spoofing an unprotected domain takes minutes, no hacking required. Customers can't tell the fake invoice from the real one.
Your real mail gets doubted — Google, Microsoft & Yahoo now demand authentication — unconfigured senders drift to spam or get refused.
One password from disaster — MFA left optional; legacy sign-in protocols stay open to password-spraying bots.
And nobody's told — no reports or alerts when your name is abused or a sign-in looks wrong.
SPF + DKIM — a published list of who may send as your domain, plus a tamper-proof signature on every message you send.
DMARC — tells every mail server on earth to reject the fakes — and reports each attempt back to us.
Tenant lockdown — MFA enforced, legacy protocols off, admin roles separated — Microsoft 365 or Google Workspace.
Eyes on — audit logging and alerts switched on, feeding the 24/7 identity monitoring above.
The one-time setup most “connected” domains never got — protecting your name, your deliverability, and your insurance application.
Mac · iPhone · iPad
Apple Device Management
Macs, iPhones and iPads managed to the same standard as everything else.
Answers the question
“Do our Macs and iPhones actually count as company IT?”
In plain English
Purpose-built management for Apple. In most offices these are the devices nobody is looking after — here, they're first-class citizens.
Zero-touch setup — new Apple devices arrive already configured. Sign in and start working.
Settings & updates pushed — Wi-Fi, email and security baselines applied automatically, fleet-wide.
Lost device? Contained. — remotely lock it or wipe company data in minutes, not days.
One security standard — Apple gear stops being the unmanaged blind spot in the office.
Backup & recovery
Endpoint & Cloud Backup
The undo button — for laptops, servers, and your cloud data.
Answers the question
“If everything's in the cloud, why would we need backup?”
In plain English
“It's in the cloud” is not the same as “it's backed up.” Microsoft and Google guarantee their uptime — not your data.
Microsoft 365 & Google Workspace — mailboxes, OneDrive, Teams and SharePoint — kept well beyond the native retention limits.
Endpoints too — a stolen laptop or an encrypted server rolls back. It doesn't start over.
Verified, not assumed — backups are monitored daily and test-restored on a schedule.
Insurer & auditor ready — clear retention you can actually point to on a questionnaire.
Your environment, mapped
Documentation & Credentials
Your IT, written down, kept current — and owned by you.
Answers the question
“What if our IT guy disappears — or we ever want to switch providers?”
In plain English
A secure, organized record of your whole environment: passwords, configurations, licenses, vendors and how-tos.
Credentials in a vault — encrypted and access-controlled. No more spreadsheets, sticky notes or one person's memory.
Documented as we go — every change is recorded, so nothing lives only in somebody's head — including ours.
Faster help — any of our technicians has full context in seconds, not after an hour of archaeology.
No hostages — if we ever part ways, your documentation and credentials leave with you. In writing.
One vault, whole team
Shared Password Management
One encrypted vault for the whole team — unlocked with the sign-in they already use.
Answers the question
“An employee just left — which passwords do they still know?”
In plain English
A company password manager: every shared login in an encrypted vault, organized by role — and opened with the same Microsoft 365 or Google account your team uses for email.
Log in with your email account — single sign-on ties the vault to Microsoft 365 / Google Workspace — on trusted devices there's no separate vault password at all.
Access by role, not by rumor — collections give each team exactly the logins they need — bookkeeping sees banking, marketing sees social. Nothing extra.
Strong everywhere, typed nowhere — unique passwords generated and autofilled on every browser and phone — the spreadsheet, sticky notes and group texts retire.
Shared 2FA, built in — the vault stores authenticator keys and generates the codes right beside the login — no more chasing one person's phone for the six digits.
Offboarding in one click — disable the account and every shared login goes with it — while enforced 2FA, audit logs and weak-password reports keep the rest healthy.
The question we hear most
“Can't we just call you when something's wrong — like we always have?”
You can — and that never goes away. But some things can't be fixed by the time they're worth a phone call:
Attackers sit inside email for weeks, reading everything, before they make a move. The call comes after.
Modern crews find and encrypt the backups first. There is no “restore from last night.”
A mailbox or file deleted beyond the retention period isn't slow to recover. It's gone.
Payroll, orders and customer trust don't wait while everything gets rebuilt from scratch.
Managed flips it: we're usually the ones calling you — to say it's already handled.
Let's talk it through
Fair questions, straight answers
“We're too small to be a target.”
Attacks are automated — bots scan everything with an internet connection and don't check headcount first. Small firms get hit precisely because defenses are lighter, and a $30,000 fake-invoice wire still pays just fine. It isn't personal. It's volume.
“We've never had a problem before.”
That you know of — most email compromises are silent until a fake invoice goes out under your name. And past luck isn't a control: it doesn't patch anything, and no insurance questionnaire has a box for it.
“Doesn't Microsoft 365 or Google already include security?”
They include raw ingredients — much of it switched off by default, with limited visibility and short retention windows. Configuring, monitoring and responding is the actual work. A gym membership isn't a personal trainer.
“Honestly, this sounds expensive.”
It's a flat, predictable line item — and it's almost always less than a single incident once you add downtime, recovery, possible ransom, higher premiums and awkward customer calls. You're not adding a cost. You're converting a catastrophic one into a budgetable one.
“We already have someone who handles IT.”
Keep them — this works co-managed, not as a replacement. They keep the local knowledge and priorities; we add the 24/7 monitoring, security tooling and bench depth no single person can cover alone. Or take a vacation from.
“What if we're locked in and it doesn't work out?”
The exit is built in: your environment is fully documented, the credentials are yours, and everything hands over cleanly. We'd rather earn the renewal every month than hold the keys. Ask us about term options — we'll put it in writing.
Getting started
Your first 90 days
Assess & stabilize
- Full inventory of devices, users & accounts
- Security and backup review — find the gaps
- Your environment documented from day one
- Quick wins: MFA enforced, email authentication (SPF, DKIM, DMARC) fixed
Deploy & protect
- Management & security agents on every device
- Email security live on every mailbox
- Backups running — endpoints & Microsoft 365 / Google
- Patch schedule in force across the fleet
Tune & train
- Phishing awareness training & first simulation
- Alerting tuned to your environment
- First monthly report — in plain English
- IT roadmap & budget for the year ahead
Next steps
Where we'd start
We inventory what you have and where the gaps are. No obligation, no pressure — just a clear picture.
Ranked risks and what we'd fix first. The report is yours to keep either way.
Everything on this page, one predictable number, terms you're comfortable with.
Keep our number for emergencies. Our job is making sure you rarely need it.
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